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Warranty Service

For your peace of mind Burns & Ferrall support the manufacturer's warranty on all COMMERCIAL EQUIPMENT that we sell.

Listed below is the basic warranty cover information as a guide but please refer to the supplier's warranty for full details. Some of our suppliers prefer that they be contacted directly for a warranty. Specific brands that have this requirement have been identified in the list below with contact details for your convenience.

Any warranty work undertaken by Burns & Ferrall will be carried out during normal working hours unless otherwise specified.
A Warranty Statement, outlining our Terms & Conditions, is available online for you to read.



BRAND PERIOD OF COVER WARRANTY SUPPLIER CONTACT DETAILS

Altosham

1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349

Antunes

1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349

Burns & Ferrall

1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349

Bear

1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349

Blendtec

1 Year Parts & Labour Cover Nature's Nutrition - Auckland 09 2929 474 
sales@naturesnutrition.co.nz

Bongard

1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349

Baxter

1 Year Parts & Labour Cover Hobart New Zealand - Auckland 0800 462 278

Cambro

1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349

Cleveland

1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349

Delfield

1 Year Parts Only Cover Burns & Ferrall - Auckland 0800 178 349

F.E.D.

Refer to the supplier's website  www.fedproducts.co.nz Festive Foods NZ Limited - Auckland 09 4156 470 
sales@fedproducts.co.nz

Ferneto

1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349

Frymaster

1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349

Forni Fiorini

1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349

Festive

Refer to the supplier's website
www.festivefoods.co.nz
Festive Foods NZ Limited - Auckland 09 3493 380 
support@festive.co.nz

FPG

Refer to the supplier's website Future Products Group (FPG) - Napier 0800 367 374 / 06 8432 466
nzsales@fpgworld.com

F.W.E.

1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349

Garland

1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349

Hobart

1 Year Parts & Labour Cover Hobart New Zealand - Auckland 0800 462 278 
service@hobartfood.com.au

Jet

1 Year Parts Only Cover Burns & Ferrall - Auckland 0800 178 349

Karma

Return to Base Warranty Cover Burns & Ferrall - Auckland 0800 178 349

Koenig

1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349

Lincoln

90 days  Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349

Manitowoc

Sotto Model Ice Machines: 2 Years Parts & 1 Year Labour Cover. Indigo Ice Machine : 3 Years Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349

Meiko

1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349

Menumaster

Refer to the supplier's website
www.searchfield.co.nz
Searchfield Food Service - Auckland 09 4445 750 
admin@searchfield.co.nz

Mareno

1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349

Nuovair

2 Years Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349

Oxford

1 Year Parts Only Cover Burns & Ferrall - Auckland 0800 178 349

Rational 

1 Year Parts & Labour Cover - Subject to Burns & Ferrall commissioning the unit. Burns & Ferrall - Auckland 0800 178 349

Rondo

1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349

Rollmatic

1 Year Parts Only Cover Burns & Ferrall - Auckland 0800 178 349

Ramalhos

1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349

Roband

1 Year Parts & Labour Cover - Return to Base (except Hardwired Equipment) Nisbets New Zealand Ltd. - Auckland (Choice Catering Equipment) 09 2710 777

Robot Coupe

2 Years Parts & Labour Cover - Return to Base Rankin McManus Electrical Ltd. - Auckland 09 6209 006 Mt Eden/NthShore 
service@rankins.co.nz

Sammic

1 Year Parts & Labour Cover - Benchtop: Return to Base Burns & Ferrall - Auckland 0800 178 349

Staybrite

Refer to the supplier's website
www.staybritestainless.co.nz
Staybrite Stainless Fabricators Ltd. - Christchurch 03 3480 733 
sales@staybritestainless.co.nz

Stoddart

Refer to the supplier's website Stoddart Products - Australia  0800 935 714 
service@stoddart.com.au

Sveba Dahlen

1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349

Skope

Refer to suppliers website www.skope.com/contact-us/support/ SKOPE Industries Ltd. - New Zealand 0800 947 5673

True Heat

1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349

T&S

1 Year Parts Only Cover Burns & Ferrall - Auckland 0800 178 349

Turbo Air

2 Years Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349

Turbochef

1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349

Thermodyne

1 Year Parts Only Cover Burns & Ferrall - Auckland 0800 178 349

Teutonia

1 Year Parts & Labour Cover Teutonia Catering Equipment - Whangarei 09 4362 348

Winterhalter

Classeq - 1 Year Parts & Labour Cover. Winterhalter - 2 Years Parts & Labour Cover. Winterhalter NZ Ltd. - Auckland service@winterhalter.co.nz

Zenith

Refer to the supplier's website  zenithheathers.co.nz Zenith Heaters Ltd. - Auckland 0800 558 055 
service@zenithheaters.co.nz