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Warranty Service



For your peace of mind Burns & Ferrall support the manufacturer's warranty on all COMMERCIAL EQUIPMENT that we sell.

Listed below is the basic warranty cover information as a guide but please refer to the suppliers warranty for full details.

Some of our suppliers prefer that they be contacted directly for warranty. Specific brands that have this requirement have been identified in the list below with contact details for your convenience.

Any warranty work undertaken by Burns & Ferrall will be carried out during normal working hours, unless otherwise specified.

Read our Warranty Statement here.

BRAND PERIOD OF COVER WARRANTY SUPPLIER CONTACT DETAILS
Altosham 1 Year Parts & Labour Cover Southern Hospitality - Auckland 0800 503 335
Antunes 1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349
Burns & Ferrall 1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349
Bear 1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349
Blendtec 1 Year Parts & Labour Cover Nature's Nutrition - Auckland 09 2929474 sales@naturesnutrition.co.nz
Bongard 1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349
Baxter 1 Year Parts & Labour Cover Hobart New Zealand - Auckland 0800 462 278
Cambro 1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349
Cleveland 1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349
Delfield 1 Year Parts Only Cover Burns & Ferrall - Auckland 0800 178 349
F.E.D. Refer to suppliers website  www.fedproducts.co.nz
Federal Hospitality Equipment - Auckland 09 4156470 sales@fedproducts.co.nz
Ferneto 1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349
Frymaster 1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349
Forni Fiorini 1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349
Festive Refer to suppliers website
www.festivefoods.co.nz
Festive Foods NZ Limited - Auckland 09 3493380 support@festive.co.nz
FPG Refer to suppliers website Future Products Group (FPG) - Napier 0800 367 374 / 06 8432466 / nzsales@fpgworld.com
F.W.E. 1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349
Garland 1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349
Hobart 1 Year Parts & Labour Cover Hobart New Zealand - Auckland 0800 462 278 service@hobartfood.com.au
Jet 1 Year Parts Only Cover Burns & Ferrall - Auckland 0800 178 349
Karma Return to Base Warranty Cover Burns & Ferrall - Auckland 0800 178 349
Koenig 1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349
Lincoln  90 days  Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349
Manitowoc Sotto Model Ice Machines : 2 Years Parts & 1 Year Labour Cover. Indigo Ice Machine : 3 Years Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349
Meiko 1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349
Menumaster Refer to suppliers website
www.searchfield.co.nz
Searchfield Food Service - Auckland 09 4445750 admin@searchfield.co.nz
Mareno 1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349
Nuovair 2 Years Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349
Oxford 1 Year Parts Only Cover Burns & Ferrall - Auckland 0800 178 349
Prince Castle Refer to suppliers website
www.safconz.com
Safco Limited - Auckland 0800 723265 customerservice@safco.co.nz
Rational  2 Years Parts & Labour Cover - Subject to Burns & Ferrall commissioning the unit Burns & Ferrall - Auckland 0800 178 349
Rondo 1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349
Rollmatic 1 Year Parts Only Cover Burns & Ferrall - Auckland 0800 178 349
Ramalhos 1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349
Roband 1 Year Parts & Labour Cover - Return to Base (except Hardwired Equipment) Nisbets New Zealand Ltd. - Auckland (Choice Catering Equipment) 09 2710777 
Robot Coupe 2 Years Parts & Labour Cover - Return to Base Rankin McManus Electrical Ltd. - Auckland 09 6209006 Mt Eden/NthShore service@rankins.co.nz
Sammic 1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349
Staybrite Refer to suppliers website
www.staybritestainless.co.nz
Staybrite Stainless Fabricators Ltd. - Christchurch 03 3480733 sales@staybritestainless.co.nz
Stoddart Refer to suppliers website Stoddart Products - Australia  0800 935 714 service@stoddart.com.au
Sveba Dahlen 1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349
Skope Refer to suppliers website www.skope.com/contact-us/support/
SKOPE Industries Ltd. - New Zealand 0800 947 5673
True Heat 1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349
T&S 1 Year Parts Only Cover Burns & Ferrall - Auckland 0800 178 349
Turbo Air 2 Years Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349
Turbochef 1 Year Parts & Labour Cover Burns & Ferrall - Auckland 0800 178 349
Thermodyne 1 Year Parts Only Cover Burns & Ferrall - Auckland 0800 178 349
Teutonia 1 Year Parts & Labour Cover Teutonia Catering Equipment - Whangarei 09 4362348
Winterhalter Classeq - 1 Year Parts & Labour Cover. Winterhalter - 2 Years Parts & Labour Cover. Winterhalter NZ Ltd. - Auckland service@winterhalter.co.nz
Zenith Refer to suppliers website  zenithheathers.co.nz
Zenith Heaters Ltd. - Auckland 0800 558 055 service@zenithheaters.co.nz